The eCommerce industry is experiencing an unprecedented boom, a trend that will likely continue.
Customer expectations significantly impact the ever-evolving eCommerce landscape, and their rising demand for efficiency pushes business owners to new lengths.
If your business’s delivery department is not staying on top of its shipping needs, it could quickly impact the bottom line – and no one wants that!
Below are five ways to effectively manage eCommerce deliveries in your business:
1. Be Transparent
The first step to managing your eCommerce deliveries is transparency.
Always be transparent regarding customers, particularly about delivery costs at checkout.
Failing to do so is a leading cause of cart abandonment because customers feel blindsided – and rightly so. No one likes a nasty surprise, so spare your customers and adopt a flat-rate delivery fee or allow them to collect their orders.
2. Never Overpromise
Your eCommerce business might be new, but age-old elements are crucial for success.
Your company’s brand and image are its identity – and it means more than you think. To avoid ruining your brand and disappointing your customers, never overpromise anything.
Some situations might occur that will tempt your teams to overpromise, but all that typically does is cause late deliveries for other orders. Communicate to your customers about shipping times and add room for potential delays.
An added benefit to this strategy is that if no issues arise, your customers will receive their orders earlier than expected.
3. Offer More Delivery Options
Variety is the spice of life!
Offer your customers variety when it comes to getting their orders delivered. You can offer more than standard delivery options if you partner with a company like Florida Couriers.
Always choose a courier partner with a diverse and versatile selection of vehicles to ensure your customer orders are always handled efficiently and securely.
No matter what size the order is, your chosen courier partner needs to provide several delivery options for your customers.
4. Inventory Visibility
Visibility throughout your supply chain is imperative for any eCommerce business.
You, your customers, your suppliers, and your delivery partner should have access to your inventory. That will help everyone involved expedite the delivery process.
By offering this information to your customers and key stakeholders, your business will experience a significant improvement in order fulfillment and customer satisfaction.
5. Handling Returns
Getting your orders out there is one thing, but what happens when something needs to get returned?
Returns are a vital part of the shipping process – and handling them needs to be well thought out.
Your customers may want to return a product if they received a damaged or faulty item or were unhappy.
Whatever the case, accepting returns is a non-negotiable for businesses. Add return and handling costs to your base product and shipping fees.
If not handled properly, returns could cause a considerable loss for your business.
Final Note
eCommerce delivery management is more complex than it seems on the surface, but by following the five tips above, there is no reason why your business should not succeed in the coming months and years.
